Refund & Return Policy

Last Updated: August 28, 2026

At Apexxshop, we want our customers to be satisfied with their purchases. If you are not satisfied with your order, please review the following return and refund policy.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must generally be:

• Unused and in its original condition

• In the original packaging, where applicable

• Free from damage caused by the customer

• Accompanied by proof of purchase or order information

Items That Cannot Be Returned

Certain products may not be eligible for return due to their nature, including products that are:

• Used, damaged, or altered by the customer

• Missing original packaging or accessories where required

• Purchased as final-sale items

• Otherwise identified as non-returnable on the product page

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or video showing the product and packaging, if applicable

We will review the issue and determine the appropriate resolution.

How to Request a Return

To request a return, contact us at:

Email: apexxgloballlc@gmail.com
Phone: +1 530-309-7132

Please include your order number and the reason for the return.

Do not send products back without first contacting us and receiving return instructions.

Return Shipping

Unless the return is due to an incorrect, defective, or damaged item received from Apexxshop, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Exchanges

If you need to exchange an eligible item, please contact us. Exchanges are subject to product availability and may require additional shipping arrangements.

Order Cancellation

If you need to cancel an order, contact us as quickly as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow our return procedure.

Refund Exceptions

Refunds may be denied where an item does not meet the eligibility requirements described in this policy, subject to any rights provided by applicable law.

Contact Us

For questions about returns or refunds, please contact:

Apexxshop
CA 95776, United States
Email: apexxgloballlc@gmail.com
Phone: +1 530-309-7132